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F.A.Q.
See below some common questions you might have. If you have any other questions feel free to call us or send an email. You can also always request your personal travel itinerary at no cost.
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How quickly will I get an offer after requesting the personalized travel proposal?After requestin the travel itinerary, we will contact you within 2 working days to set up a meeting to discuss your trip. After the meeting we will send the personalized itinerary offer within 2 weeks.
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Do I have to pay for requesting a personalized travel itinerary?No, the initial meeting is completely free and we will not charge you for it. If you do not like our travel proposal, you will have at least gotten valuable advice for your trip to Japan.
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What do you mean with "Authentic Japan"Many first time western tourist who go to Japan for the first time follow the so called "Golden Route". This means following the "Highlights of Japan" and going to Tokyo, Kyoto and Osaka. These are all great cities to visit, but they have also become very touristy. We recommend to not just follow this route but to go further into Japan and see what else there is to discover. Take it from us, there is so much left to see, and often, because they are less touristy, will give you a much better experience.
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What is the benefit of booking with a travel agency?When you book with us, you know you will have made the most out of your trip to Japan. The itinerary will be based on how you like to travel, but with input of our expertise of Japan. This ensures that the destinations, hotels, experiences and the overall pace of the trip fits your needs. You will not miss out on any must see destinations and will have experienced a Japan most tourists do not get to see. Additionally it will save you a lot of effort, stress and time. We aim to make the whole journey, from booking to finish enjoyable. After our initial meeting we will keep you updated on the booking status of your entire trip so that you don't have to worry at all. We also provide you with a personalized travel book which includes all the information you could ever need for your trip, including destination information, transportation schedules and useful Japanese phrases and etiquette information. Here are some more benefits: - Convenience and relief - Expertise and knowledge - No language barrier in the booking proces - Special experiences in Japan - No time spent on planning - Cultural support - No stress
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How expensive is Japan once you are there?Japan is for most things considerably cheaper than Europe. You can for example often have a good meal for around 10 euros p.p., and a great meal for 20 euros. Tom's personal favorite Japanese food "Ramen", is often below 1000 yen, or around 6,50 euro.
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What is the price range for the tailor made trips you offer?The price can vary greatly depending on the duration of your trip, season of travel, type of hotel, and number of excursions. Typically we recommend between 3,000-3,500 as a base line p.p. (excl. flight). This would include all the hotels + Ryokan at select locations, all transport, select excursions. With a bigger budget you can more often enjoy unique hotels at beautiful locations.
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What is the cancellation policy?We understand that there could be many reasons why you might have to cancel your trip with Cocoro Japan. See below the cancellation prices depending on the time until your departure date. - More than 3 months until departure - no cancellation fee - Between 2-3 months until departure - 15% cancellation fee - More than 1 month until departure - 25% cancellation fee - less than 1 month until departure - 50 % cancellation fee -
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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